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Trouble Receiving Email? PDF Print E-mail
WebGuy’s email servers rarely go down. If you suspect that one of our email servers is down just visit our Network Status page and take a look at email servers 3 or 4 depending on which server your web site is located.

Things to try...

  • Double check your username and password.

    Usernames and passwords are normally lowercase, if your CAPS LOCK is on your username and password will not work.
    • Username is most generally your first initial and last name all lowercase.
    • Username and password are both Case Sensistive. (Make sure CAPS LOCK is turned off.)
    • If you do not remember your password, see if you can change your password by visiting the siteadmin section of your web site.

  • Try rebooting your PC

    Although dial-up connections are notorious for going bad, cable connections and DSL connections can become degraded over time as well. You may need to do a Cold Boot (powering completely off) on each of the following pieces of equipment.
    • Reboot your PC. (Power it completely off.)
    • Reboot your cable/DSL modem.
    • Reboot your router or switch.
    When you power each of these items off, leave them unplugged or switched off for several seconds to make sure power completely drains from all the components prior to powering back up.

  • Contact your connectivity ISP

    Make sure the problem isn’t one actually being caused by your ISP. If you cannot pull up other web sites or check other email accounts, you may have an issue with your ISP.

  • Is your domain name expired?

    Your domain name is up for renewal annually. If you have not renewed it in awhile, it may be expired. Double check that your web site is coming up in a web browser to eliminate this possibility. You can check the expiration date of your domain name here.

  • Are you past due on your hosting bill with WebGuy?

    If you web site hosting bill gets more than 15 days late your site can be suspended for non-payment. Double check that your web site is coming up in a web browser to eliminate this possibility. If you get a Forbidden error, you may need to pay your bill.

Last Updated ( Monday, 14 August 2006 )
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